Purpose: The purpose of this policy is to outline GM7 Properties’ commitment to fostering positive, productive, and transparent relationships with our clients. This policy ensures that all interactions reflect our values of professionalism, respect, and collaboration.

1. Communication Standards – We commit to maintaining clear, timely, and respectful communication with all clients. – Client inquiries will be acknowledged within business hours, and responses will be provided within business hours. – Clients will be informed of any project updates, timelines, and potential issues as they arise.

2. Client Feedback – We value client feedback and will actively seek input during and after project completion. – Feedback will be used constructively to improve services and client satisfaction.

3. Confidentiality – All client information will be treated with strict confidentiality in compliance with applicable data protection laws. – We will not disclose any client details to third parties without prior written consent unless legally required.

4. Conflict Resolution – Any disputes or misunderstandings will be addressed promptly through open and constructive communication. – We are committed to resolving conflicts in a fair and professional manner, with the goal of maintaining a strong client relationship.

5. Professionalism – We will conduct all client interactions with the highest level of professionalism, integrity, and ethical standards. – All employees and contractors are expected to uphold these standards throughout every client engagement.

6. Continuous Improvement – We are committed to continuously improving our services and adapting our approach based on evolving client needs and industry best practices.

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This Client Engagement Policy ensures that GM7 Properties is dedicated to maintaining strong, respectful, and productive client relationships through professionalism, open communication, and continuous improvement.